Although we try our hardest to make sure everyone connected with NTFC is happy, inevitably problems may occur. Whilst most are minor there are rare occasions when we have to formally deal with complaints. Our complaints procedure outlines how we deal with such issues and the processes we follow.

Please don't forget, we are all volunteers; and as such have no legal authority to punish or prosecute. However, we do have the authority to remove volunteers from official roles within the club if the need arises and we will always refer to the Police, Social Services, the FA or other Governing bodies if the matter arises.